Delivery Information

DELIVERY 

UK Premium Shipping Service (NDD on orders before 3pm MON-FRI) £4.95
EU Premium Shipping Service (2-4 Working Days) £7.95
ROW Premium Shipping Service (4-6 Working Days) £9.95

ALL ORDERS OVER £99 QUALIFY FOR FREE WORLDWIDE SHIPPING

TRACKING INFORMATION

Any order through our online platform will come with tracking information. You will receive the tracking information via email once your order has been shipped from us. If you haven't received any confirmation please email us at sales@davidjameskerr.com referencing your full name and order number.

DELIVERY OF SHIPMENT 

There will be a minimum of one delivery attempt made. In the event no one is available to receive the parcel one of three things will happen to the package:
- Card is left and the parcel is left with a neighbour
- Card is left and the parcel is left with local collection point or Post Office
- No card is left you can track your package here & contact us for further assistance

ACCURATE ADDRESS INFORMATION

Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your House, flat, apartment, suite, unit or room number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.

ITEMS NOT RECEIVED 

Items are considered lost when a Royal Mail investigation has deemed that they no longer have it. An item is classified as lost by Royal Mail when it is missing for: 15 working days in the UK 30 working days for delivery to Europe 35 working days for the rest of the world. Please allow for these timescales to pass then we can investigate further. During very busy sale periods we may incur delays and we will keep you informed.