We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface. Please ensure all items are also at a safe distance from pet hairs.
We have a team of staff who ensure all returns are inspected thoroughly. This team will decide upon inspecting the item if it is deemed resalable and will pass the information on to our customer services team who will be in touch
We aim to process all returns within 5 working days of receiving the item(s) back to us. We will notify you by email once your item has been Exchanged / Refunded or Credit note provided. All refunds can take up to 5 working days to show on your account balance depending on your banking provider. An exchange email will be sent once the exchanged item is on its way to you, the tracking number for this will be provided in the email also. If a credit note is required, it will be sent through an email with an online code to use during your next visit to our website.
Faulty Goods Policy
We take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and return them within the above return’s periods for a refund, store credit or repair.
All items returned as ‘faulty’ will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy. All manufacturers have provided us with assurance that the item’s they are producing have been tested for the difference in an item that is faulty to one that has faults due to wear and tear. The item may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 28 days.
It is our discretion as to whether we will accept a faulty item.