How to shop & place an order
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You don’t need an account with us to place an order for any items you wish to purchase, You can checkout just as a guest. However, We would advise to create an account with us so you can stay up to date with new stock arrivals, sales information and more.
DO I RECEIVE UPDATES ON MY ORDER?
You will receive information on a step by step basis. All the way from initially placing the order to receiving it at your address.
HOW DO I PLACE AN ORDER?
The checkout process is very simple, You add the items you wish for into your basket and then there is a one page checkout process.
CAN I CANCEL MY ORDER?
You are able to cancel your order all the way up to the point where the items are dispatched, If you wish to cancel the order after this point take a look at our returns information to find out what to do.
Pricing and payment
We always strive to have the best and most competitive prices on the market, Using a price checker we are willing to adjust the payment to be the cheapest. This doesn’t apply on sale periods though.
WHAT CURRENCIES CAN I PAY IN?
The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in GBP for a competitive exchange rate.
WHEN WILL MY CARD BE CHARGED?
As soon as you have placed your order and have gone through the checkout process your card will be charged. This may take a little longer to show up on your statement dependant on which supplier you bank with.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a big variation of payment methods. You can pay through Paypal, All credit card servers and Debit servers too.
WILL MY PERSONAL DETAILS BE SECURE?
All of your personal information is 100% secure (ssl certificate)
Product authenticity and availability
HOW MUCH DOES SHIPPING COST?
For UK customers we offer a premium shipping service only. This is a flat rate cost of £4.95 which offers you Next Day Delivery guaranteed before 1PM. This can be subject to order times. We also offer a free shipping service worldwide which is applied when spending over £200, In the EU £200 and for the rest of the world it's £200.
DO YOU OFFER NEXT DAY DELIVERY?
Yes, here at David James Kerr our chosen use of postage is Royal Mail Special Delivery. This means that any item ordered before 3PM will be dispatched and delivered by 1PM the following day. (UK ONLY)
WHEN WILL I RECEIVE MY ITEM?
As we offer a special delivery service you should expect your item to be with you on the next working day after placing your order. This is dependant on your time of order. Any order placed after 3PM will be sent out the following day.
CAN I TRACK MY ORDER?
Yes, We will supply you with all the relevant tracking information as soon as your product has been dispatched from us. You will receive this information via email. You can then run the tracking information through Royal Mail Track & Trace using the code given to you. This will give you step by step information on your delivery.
WILL I NEED TO PAY TAX & DUTIES?
Tax is included in the cost when purchasing the product. Duties are dependant on your own countries import laws.